Information We Collect
Personal Information
- Name, address, phone number, and email address
- Payment information and billing details
- Reservation and stay history
- Special requests and preferences
- Identification documents as required by law
Automatic Information
- IP address and device information
- Website usage data and cookies
- Location information (with your consent)
- Service usage patterns
How We Use Your Information
- Service Delivery: Processing reservations, providing hotel services, and managing your stay
- Communication: Sending confirmation emails, updates, and responding to inquiries
- Personalization: Customizing your experience based on preferences and history
- Marketing: Sending promotional offers and newsletters (with your consent)
- Legal Compliance: Meeting regulatory requirements and tax obligations
- Security: Protecting against fraud and ensuring facility security
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who help us operate our business (payment processors, booking platforms, cleaning services)
- Legal Authorities: When required by law or to protect our rights
- Business Partners: With your explicit consent for specific services
- Emergency Contacts: In case of emergencies during your stay
Data Security
We implement comprehensive security measures to protect your information:
- SSL encryption for all online transactions
- Secure servers and firewalls
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Staff training on privacy and security protocols
Your Privacy Rights
Under Canadian privacy laws, you have the right to:
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Complaint: File a complaint with privacy authorities
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve our services and user experience
You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information only as long as necessary for:
- Providing our services
- Meeting legal and regulatory requirements
- Resolving disputes and enforcing agreements
- Legitimate business purposes
Guest information is typically retained for 7 years as required by Canadian hospitality regulations.
International Data Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure adequate protection through:
- Contractual safeguards with service providers
- Compliance with international privacy frameworks
- Regular monitoring of data protection practices
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.
Policy Updates
We may update this Privacy Policy periodically. Significant changes will be communicated through:
- Email notifications to registered users
- Prominent notices on our website
- Updated effective date on this policy
Last Updated: January 2024